Refund Policy
Last Updated: May 2026
At Mutoto Montessori, we value thoughtful and intentional support for families.
This Refund Policy outlines our approach to bookings, cancellations, and refunds.
1. Consultations & Services
Payment is required in advance to secure consultation bookings.
2. Cancellations & Rescheduling
Clients may reschedule appointments with at least 24 hours’ notice.
Where possible, we will make reasonable efforts to accommodate alternative times.
3. Refunds
Refunds are generally not provided for:
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completed consultations
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missed appointments
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cancellations made with less than 24 hours’ notice
However, refunds or partial refunds may be considered at our discretion in exceptional circumstances.
4. Digital Products & Downloads
Due to the nature of digital products, all sales of downloadable resources, guides, or digital materials are final and non-refundable unless:
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the file is defective
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the incorrect product was delivered.
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5. Service Changes
Mutoto Montessori reserves the right to cancel or reschedule services where necessary.
In such cases, clients will be offered either:
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an alternative appointment
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or a full refund
6. Contact
Questions regarding refunds or bookings can be submitted through the website contact form.